Shenzhen Airlines Kuala Lumpur Office?

Has anyone here interacted with the Shenzhen Airlines Kuala Lumpur Office recently? I’m curious to know how their team handles flight changes or ticket issues in person. Are they quick to resolve problems, or is it better to reach out online instead? I’d appreciate hearing about your personal experiences, especially regarding staff helpfulness and response time. Sharing insights like these can really help fellow travelers decide the best way to manage their Shenzhen Airlines travel needs in Kuala Lumpur.